The Open - CASE STUDY
The Open Official Partners
Client
- Over the past 8 years I have enjoyed working with Austin Tilsley, Director Championships at The R&A. Championship Golf, has been part of my working life since 1995 so I am thrilled that I can bring my experience and knowledge to The Open.
The Challenge
- For the Official Partners and Media Partners such as NetJets Europe, UPS, NBC Sports Group, navigating their way through the different teams at the R&A and their subcontractors to plan and deliver their hospitality requirements was a minefield and time consuming, often leading to onsite complications.
The Solution
Devlin Consulting has been appointed to be the single point of contact for the Official Partners. Taking a proactive approach we:
- Identifying client requirements for design and fit out of their Hospitality Suites.
- Developing client information packs, order forms, coordinating client briefs with caterers, florist and fit-out contractors.
- Liaise with ticketing and traffic management teams to meet client expectations.
- Over the years our Project Management role has grown and we now work closely with The Open Staging & Sales teams in planning the main the Hospitality structure which encompasses 3 restaurants, 8 private Suites (1800 Guests) to deliver world class hospitality.
- We are responsible for the engagement training and allocation of the Hostess team.
- Participate at the Caterers menu tasting, providing final numbers and client specific requirements.
- Onsite, pre-event we check the structure and ensure the fit out is on track, problem solving as required.
- During Championship week ensure the structure operates to the agreed standards both in terms of legal compliance and catering, cleaning and guest experience & welfare.
Benefits
- The Official Partners have a dedicated resource to work with throughout the event planning & delivery process leading to a customer experience which is commensurate with their brand.
- Provides The R&A with expertise and piece of mind that their valued Partners and Hospitality clients are fully supported throughout the year.
- Ensures co-ordinated approach from suppliers to deliver agreed services.
- Caterers receive client specific requirements and accurate catering numbers.
- Contributed to Hospitality Net Promoter Score + 54 which is very high and sets the benchmark in Greenfield sites.
The Testimonial
“I have had the pleasure of working with Jayne for the past three years on The Open golf championship. Her knowledge and vast industry experience is priceless. Her key skills are, attention to detail, project management skills, strong and effective leadership and most importantly approachable and good fun. I would recommend Jayne without hesitation”
Austin Tilsley, Director - Championships at the R&A
Case Studies.
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Carnoustie
Farnborough
Little Grange
Tamworth Assembly Rooms
What we do.
- Are you a Commercial Director seeking to improve your venues catering performance?
- Does your in-house catering team need direction and expertise to uplift standards, grow sales and improve profit?
- Or have your venue caterers lost their direction and require support?
- We work with destination venues and blue-chip organisations in the UK to deliver the very best customer experience and optimise financial returns.
- We are a truly independent catering consultancy, with both operational and strategic expertise, able to assist with short & long-term projects.
- With a proven track record of giving sound catering advice, driving revenues and improving efficiencies we can help your business thrive.
Get a FREE 30 minute consultation
Business
Development
We can help develop your business to its full potential by building on your current strengths and identifying how to improve areas of weakness. By looking at all areas of your catering offer – across strategy, tactics, product, and finances – we can align these to your overall business objectives. This results in identifying any quality issues, recommending efficiency improvements, analysing new markets and evaluating new opportunities. By doing so, we ensure you exceed your customer’s expectations.
Project
Management
Using our combined skills, we are able to initiate, plan, execute and manage new initiatives or changes for your business applying process that will delivery projects on time, within budget, scoping the innovations that will be delivered to the agreed standard.
Your project will be planned with key milestone dates identified. Regular project meetings held with agenda and minutes circulated to team members. Stakeholders’ briefings prepared and delivered throughout project duration.
Performance
Management
People are at the heart of hospitality. The passion, warmth, generosity and openness of owners, directors, managers, and their teams contributes hugely to the customer experience.
Harnessing these qualities ensuring they are used to achieve the business goals is essential for success. We bring our experience, ability, and proven track record to maximise performance management in your business.
The Team.
Jayne Devlin
Managing Director
Andy Cleary
Retail & Mobilisation
Laura Whitehouse
Development Chef
Mark Arnull
Procurement &
Systems Management
Mick Markham
