Farnborough - CASE STUDY
Farnborough International Exhibition & Conference Centre, Venue Catering Tender
Client
- Our client, Rob Brumell, Head of Event Management commissioned Devlin Consulting to manage the catering tender for the new 20,000 sqm facility, Hall 1, comprises 12,500sqm of exhibition space, a conference space for up to 2,500 delegates plus additional flexible conference, meeting and function rooms.
The Challenge
- Farnborough International, previously operated a dry hire venue with a list of approved caterers
- Farnborough International Exhibition & Conference Centre is open for business year-round, requiring a resident caterer with a proven track record in both large-scale retail catering and premium hospitality.
The Solution
- We managed an invited caterers tender process.
- Scoped a tender document relevant to the business requirements.
- Invited prospective caterers to attend an onsite business presentation from the Farnborough International Exhibition & Conference Centre team with a full Q&A session.
- Coached the FIE&CC senior team through the process.
- Advised on contract content and structure.
The Results
- Farnborough International Exhibition & Conference Centre appointed Amadeus, an experienced exhibition caterer, specialist in high volume retail catering and innovative conference & banqueting solutions, on a long-term contract
- Our Client was able to use our expertise in tendering & operations to sense check their thoughts and questions with an independent experienced consultant, which provided reassurance and useful feedback & guidance, leading to a successful outcome.
The Testimonial
“Jayne’s support and guidance through the tender process allowed us to focus on targeting the right catering partner as well as covering the important detail. Jayne’s understanding from the catering partner’s point of view enabled realistic scenario planning, saving time going back and forth between tenders and influencing our final decision.
On a personal level, thank you for always being there on the end of the phone and giving time to support me on the smallest detail.”
Rob Brumell - Head of Event Management
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What we do.
- Are you a Commercial Director seeking to improve your venues catering performance?
- Does your in-house catering team need direction and expertise to uplift standards, grow sales and improve profit?
- Or have your venue caterers lost their direction and require support?
- We work with destination venues and blue-chip organisations in the UK to deliver the very best customer experience and optimise financial returns.
- We are a truly independent catering consultancy, with both operational and strategic expertise, able to assist with short & long-term projects.
- With a proven track record of giving sound catering advice, driving revenues and improving efficiencies we can help your business thrive.
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Business
Development
We can help develop your business to its full potential by building on your current strengths and identifying how to improve areas of weakness. By looking at all areas of your catering offer – across strategy, tactics, product, and finances – we can align these to your overall business objectives. This results in identifying any quality issues, recommending efficiency improvements, analysing new markets and evaluating new opportunities. By doing so, we ensure you exceed your customer’s expectations.
Project
Management
Using our combined skills, we are able to initiate, plan, execute and manage new initiatives or changes for your business applying process that will delivery projects on time, within budget, scoping the innovations that will be delivered to the agreed standard.
Your project will be planned with key milestone dates identified. Regular project meetings held with agenda and minutes circulated to team members. Stakeholders’ briefings prepared and delivered throughout project duration.
Performance
Management
People are at the heart of hospitality. The passion, warmth, generosity and openness of owners, directors, managers, and their teams contributes hugely to the customer experience.
Harnessing these qualities ensuring they are used to achieve the business goals is essential for success. We bring our experience, ability, and proven track record to maximise performance management in your business.
The Team.
Jayne Devlin
Managing Director
Andy Cleary
Retail & Mobilisation
Laura Whitehouse
Development Chef
Mark Arnull
Procurement &
Systems Management
Mick Markham
